Read the “Quality Foods – Total Landed Cost Case” case on page 203 and 204 in Chapter 13 of the Trent (2016) book and complete the following exercises. Answer all questions in the sections:
There are 6 questions total. Which should be 2 pages.
Part Two: Total of 4 pages
our project includes both the physical device (Echo) AND the technology/AI service (Alexa), which need to be included in our analysis. Supply chain considerations will be both for manufacturing the device (parts, assembling, delivery etc) and for technology capabilities including third-party vendors for Alexa skills and cloud services, data security, etc.
Please answer the following questions below 4 pages total
• Inventory Management (Jas)
o Customer side (demand and customer service) considerations?
o Cost side (materials, storage, labor, production, transportation) considerations?
For the Echo?
Unique considerations for “inventory” related to Alexa, given it is an AI “service”?
o What is the right inventory management solution for Echo/Alexa?
How to track inventory? (ABC System)
Include process for determining re-order quantity/point
Any relevant technology trends for the Echo and Alexa inventory management?
o Why does this process make the most sense?
o What does the cost benefit analysis entail for this method of inventory management?
• Quality Management (Jas)
o What are the quality management considerations for Echo and Alexa?
Defective device? Errors or issues with Alexa?
o How would Amazon implement Quality Management for Echo/Alexa?
How could the Six Sigma/DMAIC – Define, Measure, Analyze, Improve and Control framework help?
How would they detect poor quality?
o Rationale for this quality management strategy
Include – the consequences or cost of poor quality with both the Echo and Alexa
• Process Design (Jas)
o What would the process flow look like for the Echo?
Diagram and/or description?
o What would it look like for Alexa?
Diagram and/or description?
o Rationale for this process design
How do these process flows ensure that Amazon is reducing “waste” and optimizing resources?
How to incorporate “Lean” thinking?
o What steps or processes are needed to reflect the Voice of the Customer?
Use specific examples of needs from the “voice of customer” assignment
