Lisa and Ting Case study

Lisa and Ting Case study

The main identifiable themes concern leadership and management relating to Ting and Lisa motivation to work. Management intends to promote smooth running of the organization. Samantha skills in management are questionable. Samantha failed to carry out an organizational orientation to Lisa. Neither did she provide Lisa with training nor offer assistance or feedback on the tasks performed. She failed to portray leadership skills to facilitate the accomplishments of shared organizational objectives. The Graen’s Leader-Member Exchange (LMX) theory emphasizes that a leadership position is enhanced by respect, loyalty and trusts gained from the members. The leadership at Ting’s workplace gained such elements and Ting is ready to make every effort for that company. Considering the Graen’s Leader-Member Exchange (LMX), Samantha management has failed. Lisa lost motivation and left the organization.

The next theme is transformational leadership compared to transactional leadership. The Samantha management is transactional. She failed to participate in making a decision relating to Lisa difficulty in handling the bank reconciliation. She failed to portray elements of transformational leadership such as inspiration, charisma, and authenticity. The inspirational and charisma leaders have an extraordinary influence on their followers with the ability to gain trust and share the vision. Ting was highly motivated that she solved the problem with the unsatisfied customer. The export company that Ting works for has servant leadership. The company leadership influences the lives of employees positively.

Lastly, the case study relates to the theme of power and influence. The power of the managers where Ting works is legitimate, reward and expertise. They have expertise in managing and leading employees by offering considerable rewards. The Samantha power is more legitimate and coercive.


Tings case

  1. Allow Ting to get some part of his salary and increase the repayment period.
  2. Provide more motivational rewards to Ting and other employees.
  3. Motivate employees for portraying a good image of the company.
  4. Involve junior employees in decision-making.

Lisa’s Case

  1. Make an organizational orientation to Lisa.
  2. Offer training where necessary.
  3. Share the details in the vision, mission, and regulations of the company.
  4. Assist her where necessary.
  5. Promote adequate communication and consultations among junior employees.








Scandura, A. T. Essentials of Organizational Behavior ppt.

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